Mazak distributor, Addy Machinery, moves to new facility
Addy Machinery Company, a distributor of Mazak Corporation, has moved into its new Clinton Township, MI, sales and technical center, more than doubling its floor space to 20,000 sq. ft.
"We built this facility so that we could take the customer's production concept, bring it in here and prove to the customer that we can build their part to their quality specifications and take them through a full production part approval process," says Addy Machinery president, James Addy. "Today we are the only machine tool distributor in the world with a QS-9000 rating."
Addy Machinery offers application support, machine installation and program training throughout the purchase process. Its new technical center dedicates 16,000-sq. ft. to new machine demonstrations and application support.
"Most of the applications support work comes before the sale where we actually develop a program on how to manufacture the part," says Addy. "We bring their people in to train them on our floor without the distractions of their plant and management. Then, they can transfer that knowledge to their application as seamlessly as possible."
The building is completely wired using a fiber optic Intranet and a DSL Internet line for constant communication with Mazak headquarters and its network of regional technology centers. Addy's four in-house applications engineers and one Mazak engineer are trained continuously on new Mazak machines.
"Mazak is constantly bringing out new equipment, new techniques, new controls. It is a big challenge and commitment to keep our people trained, including the sales staff," states Addy.
The Addy facility was designed around Mazak Corporation's Florence, KY, technology center, says Addy. "Mazak created a prototype with their facility in Florence, and we tried to emulate it. And we did it for a reason. When Mazak employees come here for application support or to train our personnel, they're comfortable. When our employees travel to Mazak, or when we take customers there, they are familiar with what they're going to see."
As part of Mazak's distributor network, Addy Machinery gives its customers value-added service through Mazak's National Technology Center and its Optimum Customer Service Program, which offers such services as comprehensive customer training and a centralized parts supply to keep a customer's machine operating productively over its entire life.
Addy Machinery Co., 36055 Groesbeck Hwy., Clinton Township, MI 48035 USA; phone: 810-741-3000
Mazak Corporation, 8025 Production Drive, Florence, KY 41042 USA; phone: 606-342-1700