Continuing its unwavering commitment to customer support, Mazak Corporation Canada will officially open a new Technical Center in Edmonton, Alberta, in September of 2020. The facility is strategically located in Western Canada to provide local access to now direct sales, service, application and training support.
According to Ray Buxton, General Manager of Mazak Canada, the new Edmonton Technical Center establishes Mazak as the only machine tool OEM with a facility in Western Canada. In addition to Alberta, the Technical Center will support customers in Manitoba, Saskatchewan and British Columbia specializing in industries that include oil and gas, agriculture, maritime, aerospace, mining, forestry and many others.
“While other companies tend to curtail investments when business is challenging, Mazak sees them as opportunities to provide customers a greater level of support so that they can compete more effectively and position themselves well for recovery,” said Buxton. “It is difficult to provide the level of technical support that our customers deserve strictly from our Canadian Headquarters in Ontario. The addition of our new Western Canada Technical Center will provide customers with access to the essential technology and support they need to be productive and grow their businesses.”
Measuring 7,200 sq-ft, the Edmonton Technical Center space is split evenly between training and technology center demonstration areas. The facility has a large presentation room for educational seminars and customer training. The demonstration area is being fully equipped with the latest Mazak technology for customer demonstrations and process prove outs.
Starting in September these will include the new VARIAXIS C-600 Vertical Machining Center, VTC 250D 50-taper Vertical Traveling Column Machine, QTN 450M Multi-Tasking Machine and the INTEGREX i-200ST full 5-axis Multi-Tasking Machine. The new facility will also showcase Mazak’s extremely user-friendly MAZATROL Smooth CNC technology that allows for both conversational and EIA/ISO programming and Mazak’s automation solutions for unmanned, lights-out production.
In addition to the capital investment, Mazak has also added a highly skilled sales and applications team headed by Bill Jaklin, Mazak’s Western Canada Sales Manager. Jaklin and his team has extensive machining and machine tool backgrounds ideally suited to assist customers in machine selection and process analysis.
Mazak Canada has always maintained extensive service coverage in Western Canada. As well as technicians based in BC and Alberta, Mazak Canada has a large service support network across Canada.
In addition to continuously expanding its network of Technology Centers and Technical Centers in North America, Mazak recently launched a new holistic digital customer experience, which features a new interactive tour of the company’s Kentucky campus, an immersive Virtual Technology Center and All Axes LIVE, an ongoing series of robust online events where attendees gain exclusive access to new never-before-seen Mazak manufacturing technology. This new digital customer experience fulfills the changing sales and support needs and expectations of manufacturers, both as a result of the COVID-19 pandemic and the increasingly competitive business landscape.